Warranty
One-year warranty, and a human who answers.
Every AirBuggy we supply comes in through the official importer. That is why we provide a one-year warranty on material and manufacturing defects, calculated from the day of delivery. No grey imports, no marketplace, no searching for who is responsible.
Parts remain available even after that year. A buggy that lasts for ten years is better for you, for your dog, and for us.
One-year warranty
On material and manufacturing defects, from the day of delivery.
Officially imported
Everything goes through the official importer, so your claim is registered.
Parts remain available
You can also order wheels, cushions, covers, and cup holders separately years later.
How to report a problem
No three-page forms. An email with photos is enough.
Send us photos
Email a few clear photos, your order number and a short description to [e-mailadres]. Would you rather call? That is also possible: [telefoonnummer].
We are reviewing it
Within 24 hours on business days, you will hear what is going on and what we propose. We submit borderline cases to the importer.
Repair or replace
If it is covered by the warranty, we will send a shipping label or the part. If it is not, you will be informed of the price first.
This warranty is in addition to your legal rights and does not limit them. You are always entitled to a product that does what you can reasonably expect from it. Keep your proof of purchase; that is enough to make a warranty claim.
Something broken or are you in doubt?
Send a few photos and your order number. We will take a look and be honest about whether it is covered by the warranty, or if a spare part would be faster and cheaper.